S9my Terms and Conditions – Complete Platform Usage Guide

1. Introduction

Welcome to s9my, an online sports betting and casino platform operating under the domain s9my.win. These Terms and Conditions govern your use of all services, products, and features offered by our platform.

s9my built specifically to meet the needs of Malaysian players — with a Bahasa Melayu interface, local payment method support, and a customer service team that understands the local market. However, this convenience comes with shared responsibility. We are committed to operating a fair, transparent, and secure platform; and in return, we expect users to comply with the terms set out herein.

This document takes effect as soon as you complete account registration at s9my. If you do not agree with any part of these terms, you should discontinue use of the platform. Please contact our support team if you have any questions regarding the content of this document before registering.

2. User Eligibility

To use the services of s9my, you must meet all of the following eligibility requirements:

1. Age requirement: You must be at least 18 years on the date of registration. s9my conducts age verification as part of the KYC process and reserves the right to request verification documents at any time.
2. Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
3. One account only: Each individual is only permitted to hold one active account. Multiple account ownership is a serious violation that may result in the closure of all related accounts and forfeiture of balances.
4. Not included in the exclusion list: You are not listed on any prohibited list related to money laundering, financial fraud, or other illegal activities.
5. Play for yourself: You are playing in your own personal capacity, not on behalf of another person or as a company representative.

3. Registration & Account Management

The registration process at s9my designed to be simple and fast, without compromising on security. Here is what you need to know:

All information you provide during registration — including your full name, phone number, date of birth, and banking details — must be accurate and consistent with your official identification documents. Inaccurate information will affect the verification and withdrawal process.

You are solely responsible for maintaining the security of your account login credentials, including your username and password. s9my will not be held liable for any losses resulting from unauthorised access to your account due to your own negligence. We strongly recommend enabling the two-factor authentication (2FA) feature available in your account settings.

1. Do not share your password with anyone, including family members.
2. Log out of your account after every session, especially on shared devices.
3. Report to the support team immediately if you suspect unauthorized access to your account.
4. Update your account information if your phone number or banking details change.

4. Deposits & Withdrawals

s9my supports a wide range of payment methods popular in Malaysia, including DuitNow QR, Touch 'n Go eWallet, GrabPay, Maybank2u, CIMB Clicks, and bank transfers to major Malaysian banks. The minimum deposit is RM10 and the minimum withdrawal is RM30.

Deposit Requirements: Deposits must be made from an account or digital wallet registered in your own name. Third-party deposits are not accepted and will be returned, subject to processing fee deductions.

Withdrawal Requirements: Withdrawals will only be processed to the bank account registered and verified under the account holder's name s9my your account. You are required to complete at least one wagering cycle (1x rollover) of the total deposit amount before being eligible to withdraw for bonus-free deposits.

1. Standard withdrawal processing time: 1–3 business days.
2. VIP members enjoy faster withdrawal processing — in as little as a few hours.
3. s9my reserves the right to request additional documents for withdrawals of RM5,000 and above.
4. Any discrepancy between the bank account name and the account name s9my may delay withdrawals until verification is complete.
5. Daily and monthly withdrawal limits may apply depending on your account tier. Further details are available in your account section.

5. Bonuses & Promotions

s9my offers a wide range of bonuses and promotions for new and existing players. Each promotion has specific terms that must be read before claiming any bonus. The general conditions applicable to all promotions are as follows:

1. Wagering Requirements (Rollover): Each bonus is subject to the rollover requirement clearly stated on the relevant promotions page. For example, a 5x rollover means you must wager a total of 5 times the bonus amount before a withdrawal is permitted.
2. Validity Period: All bonuses have an expiry period. Expired bonuses will not be automatically extended, and any unused bonus balance will be forfeited.
3. One Claim Per User: Promotions marked "one-time only" may be claimed once per user, per household, per IP address, and per device.
4. Affiliate Restrictions: Bonuses may not be combined with other promotions unless explicitly stated in the relevant promotion's terms.
5. Right of Cancellation: s9my reserves the right to cancel, modify, or terminate any promotion at any time with reasonable minimum notice.
6. Abuse Detection: Any attempt to exploit the bonus system — including creating multiple accounts, collusion, or hedging techniques — will result in bonus cancellation and possible account closure.

6. Game Rules

All games offered at s9my — including Slots, Live Casino, Sports Betting, e-sports, and other games — are subject to their respective rules as stated on the platform. General rules applicable across all game types are:

1. All game results are final once confirmed by the system. Games interrupted by technical issues will be resolved in accordance with the policy set by the respective game provider.
2. Confirmed bets cannot be cancelled. Please review your bets carefully before confirming.
3. For sports betting, s9my uses the odds offered at the time the bet is confirmed, not the odds at the time the match starts.
4. In the event of a technical error affecting the fairness of a game, s9my reserves the right to void related bets and return the wagered amount to the user's account.
5. Live Casino games are governed by the rules of verified providers (e.g., Evolution Gaming, Pragmatic Play Live). Dealer decisions are final.

For more information on available games, visit the Game Lobby and Slots ours.

7. Prohibited Activities

To safeguard the integrity of the platform and the security of all users, s9my strictly prohibits the following activities:

1. Money Laundering: Using the platform for money laundering or financing illegal activities is strictly prohibited and will be reported to the relevant authorities.
2. Fraud & Manipulation: Any attempt to defraud the system, manipulate games, or exploit technical vulnerabilities.
3. Use of Automated Software: Using bots, automated scripts, artificial intelligence software, or any tool that provides an unfair advantage in gameplay.
4. Collusion: Colluding with other players to manipulate game outcomes, particularly in poker or Live Casino games.
5. Multiple Account Ownership: Registering or using more than one account to gain an advantage in promotions or to circumvent account restrictions.
6. Use of False Information: Submitting false or falsified documents, identities, or financial information during the registration or KYC process.
7. Platform Disruptions: Any action intended to disrupt, damage, or compromise the performance and security of the infrastructure s9my.

8. Account Suspension & Closure

s9my reserves the right to suspend or close any user's account for the following reasons without prior notice:

1. Violation of any terms stated in this document.
2. Suspected fraudulent activity or money laundering.
3. Failure to submit verification documents within the specified timeframe.
4. Requests from relevant authorities.
5. Inactive for more than 12 consecutive months.

Users may also request voluntary account closure by contacting the support team. In the case of voluntary closure, any eligible balance will be refunded upon verification, subject to no outstanding issues.

For responsible gaming purposes, s9my also offers options to set time limits, deposit limits, or voluntary self-exclusion. Please visit the Responsible Gaming for more information.

9. Limitation of Liability

s9my strives to ensure the platform operates without interruption at all times. However, we cannot guarantee 100% continuous availability due to factors beyond our control such as network disruptions, infrastructure maintenance, or force majeure.

To the extent permitted by law, s9my will not be held liable for:

1. Any indirect, consequential, or incidental losses arising from the use of the platform.
2. Losses arising from service disruptions beyond our control.
3. Any damage to your device resulting from the use of our platform or legitimate app downloads.
4. Losses resulting from your failure to comply with the recommended account security measures.

10. Amendments to Terms and Conditions

s9my reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes take effect upon being published on this page. We will endeavour to notify users of material changes via in-platform notifications or the email registered to your account.

Continued use of the platform s9my after any amendment takes effect is considered your acceptance of the revised terms. It is your responsibility to check this page periodically for any updates.

If you do not agree with any amendment, you should cease using the platform and may request account closure by contacting our support team.

11. Governing Law

These Terms and Conditions are interpreted and governed by the applicable laws of the jurisdiction in which s9my registered and licensed. Any disputes arising from or in connection with these terms shall be resolved through arbitration or a court of competent jurisdiction in accordance with applicable law.

s9my operates under a valid licence and complies with all applicable regulatory requirements. Further information about the platform's licence and regulations is available through our support team.

Any legal notices or official correspondence should be sent to the official email address s9my as shown in the footer of this website.