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Official Privacy Document

S9my Privacy Policy – Your Data Protection & Privacy

Your privacy is our priority. s9my committed to protecting every piece of personal information you share with us — with the latest encryption and a transparent data management policy.

Updated: January 2026 256-bit SSL Malaysia
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Our Privacy Commitment to You

Personal Data Protection

All data you provide is protected by 256-bit SSL encryption. Your personal information is stored on secure servers that are regularly audited, inaccessible to any unauthorised parties.

Financial Transaction Privacy

Your deposit and withdrawal records are kept strictly confidential. s9my does not disclose your financial transaction information to any third party without your consent, unless required by law.

User Data Controls

You have the right to access, update, or request deletion of your personal data at any time. This process is straightforward and can be done through your account settings or by contacting our support team.

Transparent & Controllable Cookies

We use cookies solely to enhance the user experience and for internal analytics. You can manage your cookie preferences through your browser settings at any time.

Malaysia PDPA Compliance

s9my operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all our data management practices meet applicable local legal requirements.

24/7 Privacy Support

Our team is available around the clock to assist with any privacy or data security enquiries. Reach us via in-platform Live Chat for an immediate response.

Table of Contents
Updated: Jan 2026
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1. Introduction

Welcome to the Privacy Policy page s9my, a leading online sports betting and casino platform operating under the domain s9my.win. This document explains in detail how we collect, process, store, and protect your personal information when you use our services.

We understand that trust is the foundation of the relationship between a platform and its users. That is why, s9my takes our responsibility seriously in safeguarding the privacy of every Malaysian player using our services — whether you're playing Slots, placing Sports Betting wagers, or using our mobile app.

This Privacy Policy applies to all users s9my regardless of how you access the platform — via web browser, mobile app, or any other device. By registering an account or using any of our services, you agree to the practices described in this policy.

This policy is updated from time to time. The latest version is always displayed on this page along with the date of the last update. Please check this page periodically to stay informed of any changes.

2. Information We Collect

s9my only collects information that is strictly necessary to provide a safe, fair, and legally compliant service. Below is a summary of the types of data we collect and their sources:

Data Type Example Information Source
Identity Data Full name, date of birth, MyKad number Registration form & KYC
Contact Data Phone number, email address Account registration
Financial Data Bank account number, transaction records Deposit & withdrawal processing
Usage Data Game logs, betting history, active session duration The platform system automatically
Technical Data IP address, device type, browser, operating system Server logs & cookies
Communication Data Live chat logs, support emails, feedback Interactions with the support team
s9my never requests irrelevant information such as your personal email password, full credit card number, or banking PIN. Our team will not contact you to request such information.

3. How We Use Your Data

All information you provide to s9my used responsibly and solely for legitimate purposes. We do not use your data to make automated decisions that cause harm, and we do not sell your data to third-party advertisers.

  1. Identity Verification (KYC): To verify that you are a legitimate user, aged 18 and above, and to comply with anti-money laundering (AML) legal requirements.
  2. Transaction Processing: To accurately and promptly process your deposits, withdrawals, and all financial activities using Malaysia's local payment methods.
  3. Account Management: To manage your account, update information, process withdrawal requests, and enable secure access to the platform.
  4. Fraud Prevention: To detect and prevent suspicious activity, fraud, money laundering, and security breaches that could affect you or the platform.
  5. Experience Personalisation: To personalise game recommendations, relevant promotions, and platform content based on your preferences and gaming habits.
  6. Customer Support: To provide effective assistance when you contact our support team via live chat or other communication channels.
  7. Legal Compliance: To fulfil legal obligations, regulations, and directives from authorities applicable to our platform's operations.

We will only use your data for purposes other than those stated above if you provide explicit consent, or where permitted or required by law.

4. Data Sharing & Disclosure

s9my does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share your information:

  1. Trusted Service Providers: We work with carefully selected service providers — such as payment gateways (DuitNow, Touch 'n Go eWallet, GrabPay), licensed game providers, and identity verification platforms — who require limited access to your data to perform their specific functions. All such providers are bound by strict confidentiality agreements.
  2. Legal Requirement: We may be required to disclose information to law enforcement agencies, regulatory bodies, or courts when mandated by law or a valid court order.
  3. Rights Protection: To protect the rights, property, or safety of s9my, other users, or the general public — including sharing information with other companies and organisations for fraud prevention purposes.
We never share your data with advertisers, marketing companies, or any commercial third party for promotional purposes without your explicit consent. If you receive communications claiming to be from s9my and requests sensitive personal information, please contact us immediately as it may be a fraudulent attempt.

5. Data Encryption & Security

Your data security is not just a promise — it is a technical commitment we uphold every day. s9my continuously invests in the latest security infrastructure to ensure your data is always protected.

All communications between your device and our servers s9my protected by TLS (Transport Layer Security) encryption protocol at 256-bit strength — the same industry standard used by banking institutions and government security agencies. This means every time you log in, make a deposit, or access your account information, the data travels in a form unreadable to any party attempting to intercept it.

  1. Your password is stored as a salted hash — no one on our team can ever view your password in its original form.
  2. Sensitive financial data is stored in isolated systems with layered access controls.
  3. All our servers are monitored 24 hours a day, 7 days a week by our cybersecurity team.
  4. Security audits are conducted periodically by independent third parties to identify and address any vulnerabilities.
  5. Our intrusion detection system (IDS) actively monitors for any unusual activity across our network.
For added security, we strongly recommend enabling two-factor authentication (2FA) in your account settings. This feature adds an extra layer of protection even if your password is compromised.

6. Cookie Usage

s9my uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform.

Cookie Type Function Can Be Declined?
Essential Cookies Required for login, session security, and core platform functionality ✗ No
Functional Cookies Stores language preferences, display settings, and personal customisations ✓ Yes
Analytics Cookies Helps us understand usage patterns to improve the platform ✓ Yes
Performance Cookies Monitors page load speed and system performance ✓ Yes

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain platform functions, including your ability to log in to your account.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the internal policies of s9my, you have several important rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

1
Right of Access

You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.

2
Right to Rectification

If any of your data is inaccurate or outdated, you may request a correction through your account settings or our support team.

3
Right to Erasure

You may request deletion of your data under certain circumstances — for example, if the data is no longer needed for its original purpose and there is no legal obligation to retain it.

4
Right to Withdraw Consent

You may withdraw your consent for consent-based data processing at any time without affecting the validity of prior processing.

5
Right to Restrict Processing

Under certain circumstances, you may ask us to restrict how we process your data while a dispute is being resolved.

6
Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or directly with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the above rights, please contact our privacy team via in-platform live chat or our official email. We will respond within 3 business days.

8. Data Storage & Retention

s9my only retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

  1. Active Account Data: While your account is active, we retain all information necessary to manage your account and deliver our services smoothly.
  2. Data after Account Closure: Once your account is closed, we retain the necessary records for a minimum of 5 years to comply with anti-money laundering and financial legal requirements.
  3. Technical Logs: Server logs and technical data are retained for 12 months for security and troubleshooting purposes.
  4. Communication Logs: Customer support communication records are retained for 3 years for reference and quality control.

All data that is no longer required will be securely deleted or anonymised in accordance with our established data disposal procedures, ensuring no identifiable personal information is retained.

9. Changes to This Privacy Policy

s9my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. All changes will take effect once the updated version is published on this page.

For material changes — those that significantly affect how we process your data — we will notify you via in-platform notification or your registered email at least 14 days before the changes take effect.

The latest update date is always displayed at the top of this page. Continued use of the s9my after any amendment takes effect constitutes your acceptance of the revised policy.

Updated: January 2026 Version 3.1 PDPA 2010 Compliance

10. Contact Us – Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.

Live Chat

The fastest way to reach us. Available 24/7 within your s9my platform.

Official Email

[email protected] — response within 3 business days.

Privacy Officer

Formal complaints may be submitted directly to our Privacy Officer.

FAQ – s9my Privacy

Not at all. s9my never sells, rents, or transfers your personal data to any third party for commercial or marketing purposes. Your data is only shared in the limited situations outlined in this Privacy Policy — primarily with selected service providers operating the platform, and strictly subject to confidentiality agreements.

All financial transactions at s9my protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks. Your financial information such as bank account numbers is transmitted and stored in encrypted form. We do not store your banking PIN or passwords in any form. Deposit and withdrawal processes via DuitNow, Touch 'n Go eWallet, and other payment gateways also carry their own security layers provided by those respective providers.

Yes, you have the right to request deletion of your personal data. However, please note that certain records are required to be retained for a minimum of 5 years under Malaysia's anti-money laundering (AML) laws, even after your account is closed. Data not subject to these legal obligations will be fully deleted or anonymised. To submit a deletion request, contact our team via live chat or official email.

Accounts inactive for more than 12 months may be temporarily frozen as a security measure. You can still contact us to reactivate your account with the required identity verification. Your data remains securely stored for as long as the account exists. Should you choose to formally close your account, the post-closure retention procedures described in Section 8 will apply.

Yes, the mobile app s9my applies the same level of protection as the web version — 256-bit SSL encryption, optional two-factor authentication, and sessions that automatically expire when idle. Our app also does not store sensitive information locally on your device in unencrypted form. You can download our official app from the Download ours for a secure experience.

If a security incident occurs that affects your data, s9my will notify you via your registered email and in-platform notification within 72 hours of detecting the incident — in line with industry best practices. We will also explain the nature of the incident, the data potentially involved, and the steps we are taking to mitigate the risk. In the meantime, we recommend changing your password immediately and contacting our support team for further assistance.

Your Privacy Is Protected — Play with Peace of Mind

Account registration s9my today and enjoy a gaming experience with robust security, protected data, and trusted transactions. Our platform is built for your peace of mind.

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